Shipping

DubPod offers FREE Shipping to most parts of the UK. Details of exceptions can be seen below.

Delivery

All goods ordered before 2pm will be dispatched the same day. Our regular deliveries are made Mon- Fri between 08:00 and 19:00 (except during public holidays).

Once the order is dispatched you will be sent an email with the tracking number for your consignment. 

If a delivery is expected to be delayed beyond 7 days we will contact you by email or telephone, at this point you will have the option to cancel your order.

If you are ordering over the weekend, your first potential delivery day will be the following Tuesday. (Wednesday after Bank Holidays)

Some items on our website come directly from our suppliers and will be shipped separately.

For larger orders that require a pallet please allow 7 working days for delivery in the UK.

Surcharges

Delivery to most of the UK is free of charge. There is a surcharge for delivery to Southern Ireland (The Republic of Ireland), Northern Ireland, The Highlands of Scotland and the islands such as Jersey, The Isle of Man, The Isle of Wight and Guernsey. The surcharge for these locations can be seen in the table below. Additional delivery charges to these locations are determined by the dimensions and weight of the item(s) being ordered. 

Shipping costs for orders anywhere other than mainland UK will be quoted at the end of your order.

Security

For your security all of our deliveries require a signature. The courier will try to deliver the products to your address, and, if no-one is home, will try a neighbour and leave you a card to let you know where your delivery is. If they're unsuccessful, they will leave you a card, and you can call them to arrange another delivery time. If you experience any problems with a delivery contact us or call us on 0115 8966797

All orders paid with by card can only be shipped to a billing address, and orders paid for via Paypal to the confirmed address on the account.

Express service (excluding those destinations detailed in the chart above)

If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we can replace your goods as quickly as possible.

Deliveries in Europe – Please allow 3-5 days.

We ship to the countries below:

Zone 1 – Germany, France, Netherlands, Belgium, Northern Island, Republic of Ireland

Zone 2 – Spain, Germany, Denmark, Italy, Austria, Channel islands

Zone 3 – Sweden, Finland, Portugal, Poland, Cyprus, Hungary, Czech Republic

Worldwide Shipping.

We ship worldwide with UK Mail. Our site will calculate international shipping for most products, but if your location is not listed contact us with your location and the products you'd like to ship.

You are responsible for customs clearance, duties & taxes due in your respective country. For shipments outside the EU we will deduct our 20% VAT at the checkout.

DubPod

All DubPod drive away awnings come with a 12 month guarantee against manufacturing defects. This guarantee covers manufacturing issues such as stitching, missing parts and water proofing.

This warranty does not extend to the poles or zippers as these can often be misused.

Our warranty does not apply to damage that is not from a manufacturing defect,

It does not cover for damage caused by wear and tear or adverse weather conditions. In these circumstances replacement parts are available in our shop.

The Dubpod warranty is not transferable.

The warranty does not cover professional and long term use, it is intended to cover leisure camping.

For tents that are erected semi-permenantly we will cover manufacturing defects for the length of the warranty but this does not cover mould or mildew as we have no control over the conditions the tent is left up in.

If your tent has a manufacturing defect or has been damaged during shipment, please take pictures of the packaging and the damage and contact us so we can confirm and resolve the issue immediately.

Stoves

Outbacker Stoves are covered by the following warranty:

The warranty covers all components of the stoves to be free from defect in materials and workmanship for one year from the day of purchase (excluding paint finish). All accessories are covered for a full 90 days to be free of defect in materials and workmanship. 

Within this period the manufacturer will correct any defects by repairing or replacing defective parts of the equipment or making available the parts thereof.
The Manufacturer is not be obligated to repair or replace equipment which has been repaired by others, abused, altered, misused or overheated. Furthermore, the manufacturer will not be held liable for any loses due to neglectful operation on the part of the purchaser. Upon the expiration of such warranty all such liability will terminate. No other warranties are expressed or implied. Returned merchandise will be accepted for repair or replacement only. You will be responsible for the return postage to us. Prior approval and a return authorisation must be obtained.

To maintain the look of your stove we recommend cleaning the stove regularly and using high temperature barbecue paint to touch up the stoves painted surfaces. The paint finish is not covered by this limited warranty or any implied warranty.